2023-2024 WINTER SHELTER PROGRAM

Are you in need of a Winter Shelter?

The Winter Shelter Program is held annually to protect people experiencing homelessness during Los Angeles's colder months. Winter Shelters are located all across the County and will operate 24 hours a day this year due to COVID‑19.

For more information, please see our English and Spanish Winter Shelter Flyers.

For more information, please call the Winter Shelter Hotline at 1(800) 548-6047 or click here.

Augmented Winter Shelter (AWS)

The winter shelter program has ended.  Winter shelters and motel vouchers are NO longer available.

If you are in need of shelter, you may still contact the coordinated entry system hubs to check for shelter availability through those agencies. Click here for contact information. 

Population Served (Eligibility): Single adult individuals 18 years or older and transitional youth between 18-24 years.

What 211 Can Do:

• Connect unhoused individuals to the nearest shelter.
• Connect unhoused individuals to the nearest AWS Motel. 
• Provide transportation to the AWS Motel.

What to Expect at the Shelter:

• Shelters will follow new “Safer at Home” guidelines to keep everyone healthy and safe indoors. This includes daily temperature checks and staff conducting a COVID-19 screening questionnaire.
• Shelters welcome pets and emotional support animals.
• Shelters serve three meals a day.

For more AWS information, please call the Winter Shelter Hotline at 1 (800) 548-6047.

Grievance and Termination Procedures for the AWS Program: 

211 LA promotes the well-being and fair treatment of all individuals contacting 211 for services. If you want to learn more about submitting a grievance, please review the following documents.

Click here to review the Winter Shelter Grievance Policy.

Click here to review the Grievance and Termination Procedures for the YR/WS Program.