Adult Protective Intervention/Investigation

Adult Protective Intervention/Investigation

Provider: LOS ANGELES COUNTY AGING AND DISABILITIES DEPARTMENT - ADULT PROTECTIVE SERVICES

The program provides adult protective services for people in Los Angeles County who are disabled or elderly, regardless of citizenship status. It serves people who are 18 and older and suffer from severe mental or physical disabilities or are in extremely poor health and are in danger, and any adult age 65 or older who is suffering from emotional abuse, physical abuse, abandonment or neglect. Services include adult protective intervention and investigation including crisis intervention and general assessment. There are no geographic restrictions.

The program accepts reports of elder abuse through its elder abuse hotline. The hotline provides a centralized intake and assessment and calls that relate to imminent danger are referred to, or linked with law enforcement, fire, or paramedic agencies immediately and a report is made to APS for investigation.

Calls during working hours which do not involve life-threatening situations are referred to or linked with the APS centralized intake office. Hotline staff may advocate for emergency services and contact an on-call APS worker to assist with calls received weeknights, 5:00pm to 12:00 midnight.

Calls regarding the abuse of dependent or elderly people who are in a skilled nursing facility are linked with the Long Term Care Ombudsman Program.

Mandated Reporters who prefer reporting by phone must also send a written report by email or file a report online within two working days.

Anyone may call anonymously, however, caller identification is preferred and confidentiality of the reporters name is promised. If the person appears to need APS services, the worker attempts to make a home visit or other form of in-person intervention to assess the situation. The worker cannot force an unwilling person to accept services or leave a possible dangerous situation, however, the worker can involve or refer the person to community agencies who will assist them. APPLICATION PROCEDURE Call for service. Response time varies with the urgency of the situation but an attempt to make in-person contact with the client is made based on the specifics of the report and situation. If a situation is urgent, at night or on weekends, call the police or paramedics and contact APS the next business day.

Mandated reporters who wish to file a report online can visit the agency's website and click on the following link to complete the form:

APS Web Intake

Mandated reporters can send the SOC 341 report by email to the following address, AFTER making a phone report:
APS-Reports@lacounty.onmicrosoft.com

FEES/PAYMENT SOURCE There are no fees for service.
Application Procedure
Languages
Spanish

Address

510 S. Vermont Ave., 11th Fl.

Los Angeles , CA 90020 (Physical)

Get directions
Service hours
Monday through Friday, 24 hours per day. Follow up call center is available Monday through Friday 8:00am to 5:00pm.

Hotline/Talkline/Warmline

(877) 477-3646 ((877) 4-R-SENIORS- 24-Hour Central Intake/Referral)

Service/Intake

(888) 202-4248 (Call Center - M-F, 8:00am-5:00pm)

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