Advocacy/Ombudsman Volunteer Opportunities

Advocacy/Ombudsman Volunteer Opportunities ( Consumer Issues )


The Los Angeles County Department of Consumer and Business Affairs (DCBA) is available by phone, online, and in person at select locations.

Consumers can speak with a DCBA counselor for free, one-on-one service by calling the telephone hotline at (800) 593-8222. There is also a new DCBA Online Appointment System which will allow consumers and businesses to make an appointment to speak with a DCBA counselor at their preferred time.

Consumers can also visit the DCBA website at

The agency provides volunteer opportunities for individuals living in Los Angeles County. Services include alternative dispute resolution volunteer opportunities and advocacy/ombudsman volunteer opportunities. There are no geographic restrictions.

Alternative dispute resolution volunteers resolve disputes between businesses, consumers and neighbors. They create a positive atmosphere, facilitate constructive discussion, and diffuse anger so that disputants can reach an agreement and resolve their dispute to their mutual satisfaction without going to court.

Advocacy/ombudsman volunteers assist consumers, homeowners and small claims litigants in person or on the phone with problems concerning landlord tenant issues, retail sales and false advertising, identity theft, home loans and repairs and small claims court procedures. They also work with investigators to resolve consumer and homeowner complaints. They interview consumers and businesses, review consumer complaints to identify relevant facts and issues, help investigate cases for referral to other agencies and research consumer laws.

Volunteers must have a certificate in mediation. Training will be provided; free training opportunities may be available through the Department.

Volunteers at the Civic Center office are provided with free parking. LANGUAGES OTHER THAN ENGLISH The agency actively seeks bilingual skilled volunteers who speak Spanish, Chinese, Korean, Tagalog, and other languages. APPLICATION PROCEDURE Call or visit the department's website for a volunteer application. FEES/PAYMENT SOURCE Volunteers are not required to incur any costs or pay any fees.
Application Procedure


320 W. Temple St., Room G-10

Los Angeles , CA 90012 (Physical)

Get directions
Service hours
Monday through Friday, 8:00am to 4:30pm.


(800) 593-8222 (Toll Free From Within Los Angeles County) (213) 974-1452 (For Calls Outside of Los Angeles County) (844) 432-4900 (Small Business Concierge Services)


(213) 687-1137

Service/Intake and Administration, Coronavirus

(833) 238-4450 (Coronavirus Business and Worker Disaster Help Center) (833) 223-7368 (Rent Stabilization Counselors)

Service/Intake and Administration

(800) 973-3370

Service/Intake, Coronavirus

(833) 972-0999 (Eviction Mediation Assistance Helpline) (888) 694-0040 (Stay Housed LA Legal Helpline)


(213) 626-0913

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