Discounted Electric Service

Discounted Electric Service ( Low Income )


The program provides financial assistance with utility bills for people who live in the city of Los Angeles. The utility bill discount programs for disabled, low-income and older adult residents of the City of Los Angeles. Age and income restrictions apply for most programs. Service is restricted to the city of Los Angeles.

The Serving Our Seniors (SOS) program provides lower rates to low-income seniors 62 years and older. Staff are trained to be alert to seniors who may need supportive services to continue to live independently. The SOS program contacts staff at the Department of Aging who then visit the senior and offer services.

The agency offers a third party notification service which allows a senior to designate another person to notify first if bill is not paid. This notification can prevent the disruption of utility services for the senior.

Lifeline Rate assists seniors by applying a discount to their energy bills. Seniors age 62 and older and people who have physical or mental disabilities, and have a combined household income that is less than the required low income requirement may qualify.

Special rates are also available for an individual who is a paraplegic, hemiplegic, quadriplegic, multiple sclerosis patient, neuromuscular patient, and scleroderma patient being treated for life threatening illness and is a full-time resident of the premises being served.

A life-support device discount is extended to any residential customer who provides proof that a full-time resident, on the premises being served, regularly requires the use of an essential life-support device. A note from the customer's primary physician is required to determine eligibility. APPLICATION PROCEDURE Call the customer service line to apply for service. See the agency website for details of the discounted energy programs. FEES/PAYMENT SOURCE Fees for service and the reduced rates for low-income households, seniors and people who have disabilities vary.
Application Procedure
Service Condition Fee




111 N. Hope St.

Los Angeles , CA 90012 (Physical)

Get directions

P.O. Box 30808

Los Angeles , CA 90030-0808 (Mailing)

Service hours
<p/>SERVICE HOURS : Monday through Friday, 9:00am to 5:00pm. People can reach the department 24 hours per day, seven days per week, through the (800) DIAL DWP number or the recorded information number.


(800) 342-5397 (Customer Service - 800 DIAL DWP) (800) 374-2224 (Consumer Rebate Program) (800) 246-0441 (ARCA - Refrigerator Pick-Up) (800) 499-8840 (Commercial Customers Inquiries) (800) 203-7380 (H20 Saving Toilet & Shower Head Rebate Prgm)


(800) 432-7397 (Hearing Impaired - 800 HEAR DWP)

Service/Intake and Administration

(213) 367-4211 (Gen'l Info/Automated services)

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