Mental Health Facility Complaints

Mental Health Facility Complaints

Provider: LOS ANGELES COUNTY DEPARTMENT OF MENTAL HEALTH - PATIENTS' RIGHTS OFFICE

The patient rights office provides support services for mental health consumers. Services include individual advocacy, mental health facility complaints, missing persons assistance for mental health consumers, and patients rights assistance. There are no geographic restrictions.

This office is responsible for protecting the rights of people of all ages who are under psychiatric care in acute psychiatric hospitals, psychiatric wards of general hospitals, skilled nursing facilities, intermediate care facilities, outpatient clinics, licensed board and care homes, licensed group homes or day treatment centers in Los Angeles County.

Advocacy staff accept complaints from and act as advocates for people who believe their rights have been violated, and for anyone who is unhappy with their mental health treatment and services. They also assist family members, facility staff and the general public regarding patient rights issues. There are no geographic restrictions.

Staff provide information about the legal rights of clients including those which enable the person to retain personal possessions, communicate regularly with people outside the facility, refuse shock treatment and psychosurgery, have legal representation at hearings, be in the least restrictive setting that is appropriate, be free from abuse, and have contact with the Patient's Rights Office.

Project Search will assist in the search for missing mental health consumers. Once a person is located, the office tries to determine whether the patient wants to be re-united with the family member requesting the search. If so, the reunion is arranged. APPLICATION PROCEDURE Call, write or visit the agency's website for information or to make a complaint or file a grievance. The office investigates complaints within two working days and takes action to resolve the situation. Clients who are not satisfied with the resolution may appeal. The office provides verbal and printed information about the rights of clients.

After-hours calls are automatically forwarded to the county's Access Line; staff accept complaints and send reports back to the Patients' Rights office the following day. FEES/PAYMENT SOURCE There are no fees for services.
Languages
Armenian
Chinese-Cantonese
Chinese-Mandarin
Farsi
French
Russian
Spanish
Tagalog (Philippines)

Service/Intake

(213) 738-4888 (Patient Line - Inpatient/Outpatient) (800) 700-9996

Administrative

(213) 738-2524
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