Natural Gas Service Providers

Natural Gas Service Providers ( Disaster/Emergency Issues )

Provider: SOUTHERN CALIFORNIA GAS COMPANY

Updated: July 6, 2021
Southern California Gas Coronavirus (COVID-19) Support and Response:

Upcoming Changes to Your Natural Gas Service

In response to the moratorium on utility disconnections ending in September 30, 2021 SoCalGas will resume normal payment and disconnection policies for natural gas services on October 1, 2021.

What Does this Mean for Residential Customers?

If you do not have an overdue balance on your account, you are not affected and there is no change to your natural gas service.

If you have an overdue balance on your account, we will be restoring our process of including a late payment notice with monthly billing statements. The late payment notice will provide the overdue balance amount and the last date to make a payment to avoid disconnection.

What Does this Mean for Business Customers?

If you do not have an overdue balance on your account, you are not affected and there is no change to your natural gas service.

If you have an overdue balance on your account, we will be restoring our processes of assessing late payment charges and issuing late payment notices. The late payment notice will provide the overdue balance amount and the last date to make a payment to prevent service interruption.

Natural Gas Service

- SoCalGas is committed to providing safe and reliable natural gas service to our customers.
- SoCalGas is making some temporary changes to some of our customer service operations, consistent with guidance from public health officials.
- During emergency service visits, SoCalGas technicians may ask homeowners to move to another room to maintain a 6-foot distance per CDC guidelines.

How SoCalGas Can Help

Residential Customers

- Offer payment options such as flexible payment arrangements and payment extensions.
- If household income has changed, may qualify for a 20% discount on your monthly bill through the CARE program.
- CARE and CARE eligible customers may be eligible for past due bill forgiveness through the Arrearage Management Plan. Also offered are other customer assistance programs for qualifying customers.
- Income eligible households financially impacted by COVID-19 may qualify for rent and utility relief through the Emergency Rental Assistance Program.

Business Customers

- Offer several payment options for Small Business Customers using less than 10,000 therms a year such as flexible payment plans and a levelized payment plan for qualifying customers.
- Also a temporary enhanced flexible payment plan for business customers to allow for a payback period of up to 12 months.

For more information on Residential and Business Customer Programs visit the agency's web site at:

https://www.socalgas.com/coronavirus

If in need of assistance call (800) 427-2200.

SoCalGas Branch Payment Offices are open to the public. APPLICATION PROCEDURE See information above. FEES/PAYMENT SOURCE Not applicable.

Address

555 W. Fifth St.

Los Angeles , CA 90013 (Physical)

Get directions

555 W. Fifth St.

Los Angeles , CA 90013 (Mailing)

Service/Intake

(888) 427-1345 (Language Line Services) (800) 427-2000 (Commercial Srvs. Energy Efficiency/Rebate Program) (800) 427-0478 (Vietnamese) (800) 427-1429 (Mandarin) (800) 427-0471 (Korean) (800) 427-1420 (Cantonese) (800) 342-4545 (Spanish) (800) 427-2200 (24-hour Residential Service;Emergencies; Rebate Program) (800) 427-2200 (Pay Bill by Phone Program Residential/Commercial; CARE Program) (909) 307-7070 (Residential Customers, International Callers (001-909-307-7070)) (811) - (DigAlert to mark gas lines)

TDD

(800) 252-0259

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