Public Awareness/Education ( Housing Issues )
The Rent Stabilization Division oversees and enforces the RSO. The RSO safeguards Tenants from excessive rent increases while providing Landlords with a reasonable return from their rental units. Rent Division staff investigates Tenant RSO complaints on illegal rent increases, the failure to register rental units, legal reasons for eviction and the causes for eviction requiring relocation assistance payments to the Tenant. The Division staff also collects fees, hears appeals for reasonable rent increases; and educates the community about the Ordinance via a public hotline and multiple Public Information Counters. The division also provides information for the public through the Housing and Community Investment Department (HCID) web site at HomeforLArenters.org, and the Housing Department Information Line and the Landlord/Tenant brochures and bulletins.
RSO TENANT COMPLAINTS
Tenant complaints may relate to issues such as illegal rent increases, non-registration of rental property, reductions in the level of service without a reduction in rent, nonpayment of relocation assistance, and notice to quit based on false and deceptive grounds.
The Rent Escrow Account Program (REAP) is administered by this department. It is enforced when a unit is substandard and the owner has failed to comply with Code Enforcement Notices.
RSO-SCEP LANDLORD BILLING
If you own residential rental properties subject to the Rent Stabilization Ordinance (RSO) and/or the Systematic Code Enforcement Program (SCEP), you are responsible for the payment of annual fees. APPLICATION PROCEDURE Call the information line or walk in for information about the Rent Stabilization Ordinance and its enforcement. FEES/PAYMENT SOURCE There is no fee for information or for services or informational materials. The Mark Ridley-Thomas Service Center does not accept cash payments.
2130 E. 1st St., Ste. 2600
Los Angeles , CA 90033 (Physical)Get directions
Service/Intake and Hotline
(866) 557-7368 (Customer Service and Info Hotline)