TANF Appeals/Complaints

TANF Appeals/Complaints

Provider: BWS DISTRICT 40 - NORWALK

DPSS HOURS

DPSS offices remain closed due to COVID-19; services remain online and by telephone. Paper applications are available for pick-up and drop-off at local DPSS offices, from 8:00am to 5:00pm. Apply online at https://dpss.lacounty.gov/

The Customer Call Center has extended hours: (866) 613-3777 - Monday through Friday, 7:30am to 7:30pm and Saturday, 8:30am to 4:30pm.

The agency provides CalWorks/TANF (Temporary Assistance for Needy Families) services to parents who have minor children (or who are pregnant), and who have income and property below State maximum limits for their family size. Services include TANF applications, and TANF appeals/complaints. There are no geographic restrictions. TANF is a time limited (48 months) cash aid. 48 months is the total lifetime benefit available and includes benefits received in any state. There are basic resident, income, children school attendance, child support, immunization, and welfare-to-work activity eligibility requirements. Some individuals may be required to participate in CAL-LEARN, or GAIN. CAL-LEARN is mandatory for mothers age 19 and younger. Pregnant or parenting teens are automatically enrolled. It is a case managed program which requires recipients to attend school and work for a high school diploma or GED. GAIN (see separate entry) provides employment-related services to CalWORKs participants to help them find employment, stay employed, and move on to higher paying jobs, which will lead to self-sufficiency and independence. TANF may include basic support services such as domestic violence services, substance abuse services, and mental health services. Additional support services could include child care search assistance, and work transportation assistance. Homeless individuals who meet certain qualifications may also receive services through the Housing Program. Services could include temporary shelter payments, permanent housing payments, moving assistance, eviction assistance, relocation assistance, rental subsidies, and voluntary case management services. Some individuals may be eligible for Immediate Needs Assistance. An applicant with less than $100 and an emergency related to food, shelter, utilities or medical care will be considered. Benefits may include expedited CalFresh, cash aid, or a pro-rated grant. Upon intake, individuals may be eligible for the DL937 form for a discounted ID card which can be taken to the DMV for a low cost drivers license or ID card. Individuals should speak to a CalWorks/TANF eligibility worker for specific eligibility requirements. APPLICATION PROCEDURE Apply online at http://dpss.lacounty.gov. As part of the process applicants must provide identification and proof of income eligibility. Individuals in need of special accommodations should contact the Customer Service Center for options. Services are also available in person at local offices.

Proof of identity and citizenship (or legal alien status), and social security cards or proof of application are required. An address is not mandatory. Accepted forms of ID may include a birth certificate, valid driver's license, U.S. passport, alien registration (green) card, armed forces discharge papers, Native American tribal ID, or photo ID issued by a recognized agency. Pregnant women must present a physician's statement that verifies the pregnancy and gives the expected birthdate of the child. FEES/PAYMENT SOURCE There are no fees for services.
Application Procedure
Languages
Spanish
Service Condition Fee

Free

Free
Documentation Required

ID Required

Documentation

Proof of Income

Documentation

Address

12727 Norwalk Blvd.

Norwalk , CA 90650 (Physical)

Get directions
Service hours
Monday through Friday, 8:00am to 5:00pm.

Administrative

(562) 807-7820 (Frances Navarro - District Director) (562) 807-7814 (Medi-Cal Deputy) (562) 807-7816 (Angie Rodriguez - Homeless Liaison, Advocate B-Up) (562) 807-7822 (Tonia Mothershed - Advocate Liaison)

Information Only

(562) 807-7643 (LEADER Inquiries)

Service/Intake

(626) 569-1399 (Customer Service Center) (310) 258-7400 (Customer Service Center) (866) 613-3777 (Customer Service Center)

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