Utility Service Providers

Utility Service Providers ( Disaster/Emergency Issues )

Provider: CITY OF LOS ANGELES DEPARTMENT OF WATER AND POWER

As a result of the Coronavirus/COVID-19 pandemic, LADWP has deferred disconnections for non-payment during this crisis. Customers who receive a disconnect notice should disregard the letter and not panic. While letters may still be sent out as our systems catch up with this emergency, the City will not shut off water or power to residents of Los Angeles during the local emergency.

LADWP also offers extended and flexible payment plans. Any customer experiencing a financial hardship can request a payment plan:

Online - http://www.ladwp.com

Telephone - 1-800-DIAL-DWP (1-800-342-5397).

LADWP is also working to restore water and power service to a small number of residential customers whose services were disconnected within the last 30 days due to non-payment.

For more information about DWP's response to COVID-19, please visit:
https://www.ladwpnews.com/a-message-from-ladwp-regarding-power-water-service-during-coronavirus-covid-19-pandemic/ APPLICATION PROCEDURE See information above. FEES/PAYMENT SOURCE Not applicable.

Address

111 N. Hope St.

Los Angeles , CA 90012 (Physical)

Get directions

P.O. Box 30808

Los Angeles , CA 90030-0808 (Mailing)

Website

www.ladwp.com
Service hours
Monday through Friday, 9:00am to 5:00pm. Online services are available Monday through Sunday, 24 hours per day.

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