Utility Service Providers

Utility Service Providers ( Disaster/Emergency Issues )

Provider: SOUTHERN CALIFORNIA EDISON COMPANY

Southern California Edison's response to the COVID-19 outbreak:

Suspension of service disconnections has been extended through September 30, 2021.

While temporary COVID-19 emergency response measures have ended, our commitment to our customers will never change. To find the right assistance program for you please visit the agency's web site at:

https://pages.email.sce.com/findsupport

If you have recently lost your job or your income has changed, you may qualify for a reduced energy rate through the CARE or FERA programs, even if you are already receiving unemployment benefits. Both programs have the same application and it takes 2 minutes to sign up with no additional documentation required. For information on the CARE or FERA programs please visit the agency's web site at:

https://www.sce.com/residential/assistance/care-fera

For more information regarding the agency's response to COVID-19, please visit:

https://www.sce.com/safety/coronavirus APPLICATION PROCEDURE See information above. FEES/PAYMENT SOURCE Not applicable.
Application Procedure

Service/Intake

(800) 447-6620 (CARE/FERA- Rate Discount Programs) (800) 843-8343 (Chinese) (800) 843-1309 (Cambodian) (800) 327-3031 (Vietnamese) (800) 628-3061 (Korean) (800) 441-2233 (Spanish) (800) 950-2356 (Payments/Extensions/Pay Options) (800) 655-4555 (24 Hour Customer Service, Utility Connection) (800) 736-4777 (ESA Program/Energy Efficiency Department) (800) 684-8123 (Billing and Service Inquiries)

TDD

(800) 352-8580 (24 Hour)

Emergency

(800) 611-1911 (Street Lighting Maintenance/Power Outages/Lines Down)

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