2022-2023 WINTER SHELTER PROGRAM
Updated 01/12/23
ARE YOU IN NEED OF SHELTER?
The Winter Shelter Program is held annually to protect people experiencing homelessness during Los Angeles's colder months. Winter Shelters are located all across the County, and will be operating 24 hours a day this year due to COVID‑19.
For more information, please see our English and Spanish Winter Shelter Flyers.
For more information, please call the Winter Shelter Hotline 1 (800) 548-6047 or click the button below.
LAHSA Winter Shelter Information
Augmented Winter Shelter (AWS)
The weather-activated program provides individuals experiencing homelessness with a safe and supportive place to stay during inclement weather.
Population served: Single adult individuals 18 years or older and transitional age youth between the ages of 18-24.
211 LA’s role:
- To link those experiencing homelessness to the closest Augmented Winter Shelter Motel
- Provide transportation
For more AWS information, please call the Winter Shelter Hotline at 1 (800) 548-6047.
Grievance and Termination Procedures for AWS Program:
211 LA promotes the well-being and fair treatment of all individuals contacting 211 for services. If you would like to learn more about how to submit a grievance, please review the following documents.
Click here to review Winter Shelter Grievance Policy.
Click here to review Grievance and Termination Procedures for YR/WS Program
211 LA Winter Shelter and Augmented Winter Shelter Complaint Form.
Your winter shelter and augmented shelter experience is important to us. If you want to submit a complaint form regarding your experience, please click the button below or scan the QR code.
Am I Eligible for the Program?
To have access to the winter shelter program, you must be:
At least 18-years-old or older & experiencing homelessness.
What to Expect
• Shelters will follow new “Safer at Home” guidelines to keep everyone healthy and safe indoors. This includes daily temperature checks and staff conducting a COVID19 screening questionnaire.
• Shelters welcome pets and emotional support animals.
• Shelters serve 3 meals a day.
ACCESSING A SHELTER
1.) FIND A SHELTER
Use the list of shelter locations provided and pick one that is close to you.
2.) CALL TO CHECK AVAILABILITY
All shelters require you to call first before coming. Dial 2-1-1 to be referred to a shelter closest to you, or call 1-800-548-6047 for faster service. 211-LA-County will ensure there is a bed available prior to the referral. There are a limited number of beds at each site.
3.) PACK YOUR BAGS
All shelters have a two (2) bag restriction. Anything more will not be allowed into the site.
4.) FIND TRANSPORT
Transportation is limited - refer to list for sites that offer transportation.
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