Helpful Search Tips

Information and resources are at your fingertips with the power of 211 LA's community resource database search tools.


The Keyword Search

Use the search bar on the homepage or at the top of our website pages provides several options for searching.

As you start typing a word, matching searches from our Browse Resources search will appear as auto-select options. You have the option to click on one of the suggested search strings to see the results for that category, or finish typing your word or word and hit enter or search to find results by searching the entire database. You can get the broadest and most inclusive results if you search without using the auto-select option.

Tip: You can use the toggle in the search bar to switch between searching the resource database and searching the community calendar, which includes online events and activities.

Tip: If you type women's shelter with no quotation marks, you will get results that contain either or both words - which will be a lot of results! If you only want results that have both words, put them in quotation marks - "women's shelter" to narrow results. The search is sensitive to spelling.

Tip: It's not google! The search is searching for keywords, so typing a sentence like "where can I find food?" will not work, but "food", "emergency food", "groceries" and other words or short phrases will work.

If you're having trouble finding results, try the Browse Resources search, or use the live chat to be assisted by a trained Community Resource Advisor. 


Browse Resources 

Use the Browse Resources option under the Resources menu to explore popular search categories that start with broad general topics or populations and then let you narrow down to more specific topics. It's a quick and straightforward way to find many different popular resources. 

Tip: After your second step you'll start seeing results, but you can narrow further using the blue tags on the search results page. 


Search Filters and Views

Once you have some search results, you can use the filters to narrow and refine your search. There are lots of options to help you customize your search, and you can use as many or as few as you like. Some, like "Open Now", will eliminate services that don't match your criteria, while the "Gender" and "Who" filters don't eliminate results, but will prioritize those services that have services specifically for those communities.

Your search results will initially be in a list view, but you can switch to map view to see their locations using the map view toggle. You can also toggle from "Best Fit" results to "Closest" if you are looking for a physical service near a particular location.

Tip: Keep in mind that there are many services offered online or by phone, so distance may not always matter!  








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