Work with 211 LA and Make a Difference in Your Community!  
 

Since 1981, 211 LA County has been a leader in the Information and Referral industry by providing access to comprehensive social services and disaster support for Los Angeles County residents, 24 hours a day, 7 days per week to over 28,000 health and human service programs. Our team is dedicated to supporting our community and each other. Check back here for open job positions.

 

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Community Resource Advisors (Multiple Positions)

By Appointment Only, Hiring Event: Tuesday, April 9, 2024 and Wednesday, April 10, 2024

(Local Candidates Preferred)

POSITION SUMMARY:

As a 211 LA Community Resource Advisor, you’ll be at the frontline of our call center, handling incoming distress calls via telephone, SMS Chat, web chat, or other platforms. You’ll be dealing with sensitive, crisis-related topics such as suicide, abuse, mental illness, and more. The job is challenging, emotionally demanding, and deeply impactful. Your role involves conducting needs assessments and providing appropriate referrals while maintaining empathy and a non-judgmental approach. All calls are recorded for quality and training purposes, and you’ll report to a Performance Coach. Regular Community Resource Advisors are part of a bargaining unit represented by SEIU.

 

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Temporary AWS Program Manager

Note: This is a remote position.

The Temporary Winter Shelter Program Manager will be responsible for leading the agency’s functions related to developing, implementing, and overseeing 211’s role during the Winter Shelter/Augmented Winter Shelter season. As a Program Manager you will be responsible for program design, stakeholder engagement, planning, organization, resourcing, team management, and meeting program goals, with support from your direct supervisor.

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Jr. Program Accountant

Note: This is a remote position.

The position of a 211 LA County Jr. Program Accountant entails various accounting responsibilities, including program accounting, funds tracing, and invoicing. Key functions of the role include maintaining basic knowledge of contracts for proper funding allocation, accurately recording and accounting for each program, ensuring timely and accurate invoice generation, communicating budget and invoice issues with Program Managers, assisting the Accounting Manager, analyzing and reconciling general ledger accounts, maintaining tracking worksheets, providing backup support for other accounting staff, gathering monthly data for backup purposes, and undertaking special assignments as needed in alignment with the Agency's mission and values. The role operates in a fast-paced environment and requires effective communication and analytical skills.

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Housing Director

Note: This position is conducted remotely; however, occasional in-person meetings are required.

The position will be responsible for developing, implementing, and monitoring processes to ensure 100% contract compliance with all Housing related programs.  The Director of Housing Services will work with all aspects of the operation to meet the requirements of assigned contracts, create operational efficiencies, and raise the level of service quality delivered to the unhoused in Los Angeles County.  This role also has a high level of interface with our housing funding partners such as LAHSA (Los Angeles Homeless Services Authority), and DCFS (Department of Children and Family Services).

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Program Manager

Note: This is a Remote position. 

The Public Safety Power Shutoffs (PSPS) Program Manager will be responsible for leading the agency’s functions related to developing, implementing, and overseeing 211 programs. As a Program Manager, you will be responsible for program design, stakeholder engagement, planning, organization, resourcing, team management, and meeting program goals, with support from your direct supervisor.

P211 LA - Stop the Hate Care Coordination Team

Part-Time Outreach Coordinator

Note: This is a Hybrid position.

The Outreach Coordinator for our Street Vendor Hate Prevention Program will lead the agency’s activities related to outreach activities to support 211 LA’s strategic objectives and provide comprehensive community-based approaches to addressing hate crimes perpetrated upon street vendors in LA County. This position is designed to assist in developing and implementing outreach plans to build and promote community awareness and preparedness, increase victim reporting, and improve responses to hate crimes. In addition, the position endeavors to ensure positive client relations, high customer service standards, and maximized use of services, as well as facilitating reconciliation and community healing.

LA vs Hate Mural

Outreach Coordinator (Full-Time)

Note: This is a Hybrid position.

The Outreach Coordinator for our Street Vendor Hate Prevention Program will lead the agency’s activities related to outreach activities to support 211 LA’s strategic objectives and provide comprehensive community-based approaches to addressing hate crimes perpetrated upon street vendors in LA County. This position is designed to assist in developing and implementing outreach plans to build and promote community awareness and preparedness, increase victim reporting, and improve responses to hate crimes. In addition, the position endeavors to ensure positive client relations, high customer service standards, and maximized use of services, as well as facilitating reconciliation and community healing.

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