Work at 211 LA
Work with 211 LA and Make a Difference in Your Community!
Since 1981, 211 LA County has been a leader in the Information and Referral industry by providing access to comprehensive social services and disaster support for Los Angeles County residents, 24 hours a day, 7 days per week to over 28,000 health and human service programs. Our team is dedicated to supporting our community and each other. Check back here for open job positions.
Director of Programs
Note: This is Remote position.
The ideal Director of Programs should be detail-oriented, strategic, data-driven, and focused on KPIs that promote growth, scale, and the agency's mission. In this position, you will play a key role in planning, developing, and overseeing departmental progress, including the Community Resource Database. Will be tasked with finding innovative ways to enhance productivity while ensuring compliance with all contract requirements, rules, and regulations. Candidates should have a strong working knowledge of information resource management, performance, and operations management to optimize productivity and employee satisfaction.
Community Resource Advisors (Multiple Positions)
POSITION SUMMARY:
As a 211 LA Community Resource Advisor, you’ll be at the frontline of our call center, handling incoming distress calls via telephone, SMS Chat, web chat, or other platforms. You’ll be dealing with sensitive, crisis-related topics such as suicide, abuse, mental illness, and more. The job is challenging, emotionally demanding, and deeply impactful. Your role involves conducting needs assessments and providing appropriate referrals while maintaining empathy and a non-judgmental approach. All calls are recorded for quality and training purposes, and you’ll report to a Performance Coach. Regular Community Resource Advisors are part of a bargaining unit represented by SEIU.