Work with 211 LA and Make a Difference in Your Community!  
 

Since 1981, 211 LA County has been a leader in the Information and Referral industry by providing access to comprehensive social services and disaster support for Los Angeles County residents, 24 hours a day, 7 days per week to over 28,000 health and human service programs. Our team is dedicated to supporting our community and each other. Check back here for open job positions.

 

Digital Systems

Systems Administrator

Note: This is a Remote position.

211 LA is searching for an experienced Systems Administrator committed to safeguarding critical systems, constructing innovative solutions, deploying software and hardware, delivering training, and contributing to formulating the overall IT strategy. The Systems Administrator will drive breakthrough innovations, spearhead challenging assignments, and be accountable for tangible outcomes. The ideal candidate thrives on applying their expertise to an information and referral industry, crafting practical solutions for comprehensive social services and disaster support in Los Angeles County.

211 LA Staff Standing and Smiling

IT Business Analyst

Note: This is a Remote position. 

As a 211 LA IT Business Analyst, you will play a key role in bridging the gap between business needs and technological solutions, utilizing Scrum and Agile methodologies. The IT Business Analyst will collaborate with stakeholders to understand business objectives, elicit requirements, and ensure the successful delivery of IT solutions. This role requires a strong analytical mindset, excellent communication skills, and a deep understanding of both business processes and information technology.

Smiling Woman Sitting in Front of Computer Screen

Community Resource Advisors (Multiple Positions)

By Appointment Only, Hiring Event: Tuesday, April 9, 2024 and Wednesday, April 10, 2024

(Local Candidates Preferred)

POSITION SUMMARY:

As a 211 LA Community Resource Advisor, you’ll be at the frontline of our call center, handling incoming distress calls via telephone, SMS Chat, web chat, or other platforms. You’ll be dealing with sensitive, crisis-related topics such as suicide, abuse, mental illness, and more. The job is challenging, emotionally demanding, and deeply impactful. Your role involves conducting needs assessments and providing appropriate referrals while maintaining empathy and a non-judgmental approach. All calls are recorded for quality and training purposes, and you’ll report to a Performance Coach. Regular Community Resource Advisors are part of a bargaining unit represented by SEIU.

 

woman in front of a computer at a desk

Temporary Housing Coordinator

Note: This is a remote position.

The Temporary Housing Coordinator will be responsible for leading the agency’s functions related to enabling call-handling specialists to deliver consistent quality service to residents of Los Angeles County with Winter Shelter-related services, housing resources, and additional appropriate referrals to meet their needs. The Housing Coordinator will continuously guide and instruct staff to ensure that the Winter Shelter-Augmented Winter Shelter program and projects achieve contract requirements. 

smiling office lady

Housing Director

Note: This position is conducted remotely; however, occasional in-person meetings are required.

The position will be responsible for developing, implementing, and monitoring processes to ensure 100% contract compliance with all Housing related programs.  The Director of Housing Services will work with all aspects of the operation to meet the requirements of assigned contracts, create operational efficiencies, and raise the level of service quality delivered to the unhoused in Los Angeles County.  This role also has a high level of interface with our housing funding partners such as LAHSA (Los Angeles Homeless Services Authority), and DCFS (Department of Children and Family Services).

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