Who We Are

211 LA (or 211 LA County) is the hub for community members and community organizations looking for all types of health, human, and social services in Los Angeles County.  

  • We provide information and referrals to the services that best meet individual needs, through our 24 hour 2-1-1 call line, or through our website and chat.
  • Our online community calendar connects people to local events that offer services and community connections.
  • Our special programs provide outreach and education, service navigation, or care coordination to assist people with accessing and obtaining services.
  • Our technology services allow community organizations to refer, track, and collaborate on their clients' care.
  • We maintain and update Los Angeles County's official comprehensive database of over 50,000 health and human services.

A 501(c)(3) nonprofit organization, 211 LA has served the people of Los Angeles County since 1981, when it was formed under the name of The Information and Referral Federation of Los Angeles (also formerly known as InfoLine). 211 LA's services are funded through partnerships with the LA County Board of Supervisors, CEO and Departments; with contracts with the State of California, LAHSA, SoCal Gas, Southern California Edison, AARP, and others; and with grants from foundations including the National Institute of Health (NIH).  

Our purpose is to link people to community services, so that people in LA can survive, thrive, and be empowered, no matter their situation or background.

people
575k
Referrals Made in 2019
people
385k
Requests Assisted in 2019
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380k
Self-Serve Online Searches in 2019

The 211 LA Leadership

Maribel Marin
Executive Director
Maribel Marin
Amy Latzer
Chief Operating Officer
Amy Latzer
Laura Nelson
Chief Financial Officer
portrait of chief financial officer laura nelson
Andrew Hart
Chief Technology Officer
Andrew Hart
Chris Mattmann
Chief Research Officer
Chris Mattmann

Maribel Marin

Executive Director

Maribel Marin, named one of LA’s top collaborative leaders by the Los Angeles Business Journal, is the Executive Director of 211 LA County, a nonprofit organization helping over 500,000 individuals and families in Los Angeles County each year access health and human services.

Under Maribel's leadership, 211 LA County has developed into a performance driven, award-winning customer service-oriented information hub that designs and implements public sector solutions. A strong believer in the power of technology and innovation to transform whole person care and service delivery, Maribel has led 211 LA to develop customizable and scalable solutions for Information and Referral (I&R) and service delivery organizations. Maribel has also pioneered cross-sector partnerships, bringing stakeholders to the table to develop collaborative solutions and new approaches to addressing some of the most complex social and health public policy problems.

Maribel serves as the current president of the California Alliance of Information and Referral Services (CAIRS),the current president ofthe statewide association of 211s, 211 California, and serves on California’s Aging and Disability Resource Center Advisory Committee.  A graduate of the University of California, Berkeley and the Massachusetts Institute of Technology, Maribel’s background is in urban policy and performance management.  Prior to joining 211 LA County, Maribel worked with the Natural Resources Defense Council and the City of Los Angeles.

Amy Latzer

Chief Operating Officer

As COO of 211 LA County, Amy Latzer has led a transformation of the agency operations to focus on excellence in quality, productivity, and customer service in every aspect. Amy provides leadership and staff development expertise through coaching and training, monitoring and improving all service levels, program development, and maintaining communication for the multiple requirements of contract compliance. In 2014, Amy was awarded the Outstanding Quality Focus Award from Quality Assurance Training Connection, nominated by inContact.

Amy has an extensive background in contact center and operations leadership specializing in identifying symptoms, diagnosing root causes, and creating exceptional efficiencies, and building infrastructure without compromising quality. Prior to 211 LA County, she worked in various corporate contact centers and led business operations with a focus on process improvement, creating new business opportunities, and staff development.

Laura Nelson

Chief Financial Officer

Laura Nelson has been CFO of 211 LA since 2017. She provides leadership to our accounting, administrative, and business development teams, and is responsible for managing financial strategy and overseeing all financial functions including accounting, budget, audit, treasury, and corporate finance. 

Laura has over 20 years of experience in non-profit financial management. Laura previously served as the Chief Financial Officer for the AIDS Healthcare Foundation. In this position, Laura worked in 36 countries, overseeing a one billion dollar revenue. Laura provided senior level leadership in other non-profit positions with Operation HOPE, Planned Parenthood, and CALSTART. Laura’s financial career started in aerospace and she has an M.A. in Organizational Management.

Andrew Hart

Chief Technology Officer

Andrew  Hart is an accomplished technologist whose practical experience spans many domains. Previously a software engineer at NASA’s Jet Propulsion Laboratory, Andrew has since built and led software teams for both startups and non-profits. Andrew has a keen appreciation for software architecture, the power of open source software, and solving data challenges with applied technology.

As CTO of 211 LA, Andrew has expanded the reach of the agency’s software and its data by finding ways to package and expose its capabilities to third parties through APIs. Under Andrew’s tenure, 211’s transition away from developing internally-oriented tools and towards a more open, API-driven suite of services has gathered momentum and garnered attention. Andrew thoroughly enjoys finding ways to develop better software, and is deeply motivated by 211's goal of connecting people in need to the services that can help them the most.

Chris Mattmann

Chief Research Officer

As CRO of 211 LA,  Dr. Chris Mattmann provides leadership for generating future research directions and developing strategies for developing a data market around 211 LA County’s rich data holdings. Chris guides 211 staff and others in analyzing and interpreting 211’s wealth of data through ad-hoc research projects, studies and reports, and promotion of 211 LA’s data services and products. 

Chris has worked at 211 LA since 2008, helping to reimagine the agency’s internal customer call center data services and system. Chris also led the initial Google-like search development capability at 211 LA, and supported construction of a shared services architecture and technical capability that has contributed to mission success. 

Mattmann has made fundamental contributions to open source, to the development of NASA’s data processing missions, and to academia as a Professor in the Computer Science Department at the University of Southern California.

The 211 LA Board of Directors

Robert Liljenwall
President
portrait of board of director president Robert Liljenwall
Cora Jackson-Fossett
Vice-President
portait of cora fosset-jackson
John Donner
Secretary
portrait of John Donner
Beverly Jones
Treasurer
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Victoria Stratman
Member
portrait of victoria stratman

Robert Liljenwall

President

Robert Liljenwall joined the 211 LA board in 2012 and currently serves as the President. He joined the Board to support a worthwhile, and important cause that can actually help and change human lives. Robert also served as president of the National Alliance for Mental Illness for two years in San Gabriel Valley.
 
In his professional career, Robert has been a teacher, consultant, writer, and speaker for over 40 years on marketing and branding, and also served on the faculty of UCLA Extension as a Distinguished Instructor for the past 24 years.  He has a journalism degree from San Jose State and an MBA from Pepperdine University.  
 
Robert has served as head of Advertising and Promotion for Disneyland, EVP for the RMS Queen Mary and Spruce Goose, Venue Press Chief for the 1984 Olympics, and editor and co-author of the leading textbook in marketing at retail.  He currently provides marketing and branding counsel to a broad number of entertainment, leisure, and attractions projects throughout the world, including Kuwait, Slovenia, and Saudi Arabia.  

Cora Jackson-Fossett

Vice-President

Cora Jackson-Fossett is the religion editor and a staff writer for the Los Angeles Sentinel newspaper. In this capacity, she reports on a wide range of faith-based, community and government activities. She won awards for her work in 2014, 2017, 2018, and 2019 from the National Newspaper Publishers Association.

Previously, Cora served 15 years as the public affairs director for the Los Angeles Department of Public Works where she planned, developed and implemented strategic communications programs. Her work includes several award-winning projects and five L.A. Emmy nominations for producing public works DVDs. 

Cora retired in 2014 after 36 years of government service, and has continued serving her community as a member of 211 LA’s Board of Directors,  the SEIU 721 Retirees Leadership Council and the NAACP Beverly Hills/Hollywood Chapter Theatre Committee.

John Donner

Secretary

John is a retired AT&T area vice president with extensive experience in public affairs, community relations, media relations, coalition building and strategic planning. 

John witnessed the breakup of AT&T in 1984, which upheaved the telecommunications industry, while also serving as an official Olympic sponsor for the 1984 Olympics. John was tasked with managing the newly renamed Pacific Bell’s sponsorship, including handling all tickets, hotels, transportation, hospitality and internal communications. 

Following his 32-year career at AT&T, John worked for the Weingart Center, a Los Angeles Skid Row transitional housing nonprofit organization. He has continued to excel in the non-profit world volunteering for a variety of nonprofit boards focusing on education and health care.  John is a past president of 211 LA, Chair of  Via Care Community Health Center, Chair of the Los Angeles County Library Foundation, Treasurer of the Foundation for Los Angeles Community Colleges, and Board Member of Project Restore at the City of Los Angeles.  John has also been reappointed to the Los Angeles County Civil Service Commission.

Beverly Jones

Treasurer

Beverly ‘Bev’ Jones has over 30 years of experience in teaching and school administration. Her career began with a degree in History from UC Santa Barbara, followed by receiving a teaching and Special Education credential from San Jose State. 

In 1980, Bev was hired by Temple City Unified as a Special Education teacher. She served as President of the teachers union for several years, where she gained expertise in handling administrative and union politics. This led Bev to taking on coordination of the district’s Special Education program, and returning to school for an Administrative credential. In 2001, Bev was selected to be the Assistant Superintendent Of Human Resources for Temple City Unified School District.

Bev’s experience as a union leader made her an invaluable addition to 211 LA’s Board of Directors. She continues to serve on the Board because of the respect she holds for the services 211 LA provides, and her enthusiasm to engage in an organization that is ever growing in services, technology and quality. 
 

Victoria Stratman

Member

Victoria ‘Vicci’ Stratman joined Caltech’s Office of the General Counsel in 1996. In 2009, Vicci became General Counsel where she was responsible for all legal matters affecting Caltech, and served as an advisor to Caltech’s President and Board of Trustees. Vivvi retired as General Counsel in September 2019.

Vicci is a member of the California bar and is admitted to practice in all California federal district courts, the Ninth, Seventh and Tenth Circuits, and the United States Supreme Court. She is a member of the National Association of College and University Attorneys and the American Association of Corporate Counsel. In 2012, she received Corporate Counsel’s award for Outstanding Non-Profit Corporate Counsel.

Vicci has been an active volunteer with NACUA and the Leukemia and Lymphoma Society’s Team in Training, and serves on the boards of the Armory Center for the Arts and 211 LA.

Denise Menchaca
Member
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Virginia Tanzmann
Member
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William Covey
Member
Portrait of Board Member William Covey
Anne Miles
Member
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Valerie Lynn Shaw
Member
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Denise Menchaca

Member

Mayor Denise Menchaca was the first Latina elected to the San Gabriel City Council in March of 2017. She has over 30 years of working in both the public and private industries in Accounting and Financial Management. Her public service also included being elected to the
 including serving as San Gabriel Unified School District Board of Trustees (2005-2013) member and appointed as Los Angeles County Commissioner for Older Adults (2015-2017).

She continues to be involved in community organizations including, but not limited to, the San Gabriel Kiwanis Club, National Women’s Political Caucus of the San Gabriel Valley Greater Pasadena Area, Chinese American Citizen’s Alliance, 211 LA, United Democrats of the San Gabriel Valley Club, and La Casa de San Gabriel. 

Her many accolades include being named the Congressional Woman of Distinction for San Gabriel by Congresswoman Judy Chu, National Latina of the Year by the Mexican American Opportunity Foundation, Great Civic Leader by the Democratic Headquarters of the West San Gabriel Valley and Volunteer of the Year by the American Cancer Society. 

Virginia Tanzmann

Member

Virginia Tanzmann retired in 2016 after more than 43 years as a licensed architect, designing and managing projects in a wide range of project types, including transportation, cultural, education, medical, residential, industrial, water, retail, and institutional. 

For 20 years she led a 100% woman-owned architectural practice, which was recognized as the largest woman-owned architectural firm in California and among the largest Women-Owned Firms in Los Angeles County.  She has a long-standing sustainable design orientation to her work and is committed to modern, integrated design practices. Virginia has taught at the university level, and retains licenses to practice architecture in California and Pennsylvania.

Virginia also maintains a life of community service. Her practice had projects which provided thousands of housing units for homeless and low income individuals. Virginia is a past president of the YWCA of LA, Volunteer Center of LA, and 211 LA; and is currently president of the Association for Women in Architecture Foundation and serves LA Metro on its Measure M Independent Taxpayers’ Oversight Committee.

William Covey

Member

William Covey has worked for ARCO Petroleum Products Company, Noble Group, Ltd., Mansfield Oil Company and served as Chief Executive Officer and Co-Founder of Noble Mansfield Commodity Services.
 
As Chief Executive Officer, he identified staffing weaknesses, recruited talent,and streamlined operations for increased production efficiency, work quality and cost-effective resource management. William sold the company in 2016, and now provides similar leadership through his  consulting practice, which assists struggling organizations meet their operational and financial goals.

William was inspired to join the 211 LA Board of Directors by the caring and hardworking team who serve as an essential link in connecting LA residents to services. He continues to utilize his expertise in organizational leadership on the Board of Directors to support 211 LA in more effectively meeting their goals.

Anne Miles

Member

Anne Miles currently serves as an Account Supervisor at OPR Communications, a public affairs and government relations firm. Anne has a background in foreign policy, academia, and politics, including serving as the Political Director for the Yes on Propositions 1 & 2 campaign, and statewide ballot measures to fund affordable and permanent supportive housing. 

Prior to her current role at OPR Communications, Anne completed several internships in the U.S. Senate and for the State Department, worked as a defense contractor at the Pentagon, and attended Oxford University for a master's degree in International Relations and King's College London to complete her doctoral studies. 

In 2015, Anne returned to California with a desire to work on local issues. Anne has since worked with multiple non-profits including the Southern California Association of Non-Profit Housing (SCANPH), and Hillsides Residential Treatment Services. Anne joined 211 LA’s Board of Directors in 2019 and enjoys engaging with non-profit organizations as it allows her to see the direct impact of her efforts in public policy. 
 

Valerie Lynn Shaw

Member

Valerie has served on the Board of Governors for the California Community College System since 2015. The Board provides leadership and policy direction for the 115 community colleges in California. Valerie’s efforts on the Board include supporting the Umoja Community, A2mend student support, and Workforce Development initiatives; and advocating for resources for Housing and Food insecure students.

Previously, Valerie was the only commissioner appointed by three Mayors, and the first African-American woman President of the City of LA Board of Public Works. The Board oversees the Department of Public Works, which maintains the physical infrastructure of the City. Valerie was lead commissioner for the Engineering, Sanitation, Street Lighting, and Contract Administration departmental bureaus. She focused on developing community enhancement programs, such as the Mayor and Council sponsored South LA initiatives program. 

Valerie has a long history of public service, and is currently a Board member of 211 LA, California Community Foundation's Centinela Medical Fund, the Los Angeles African American Women's Political Policy Institute, PV Jobs, and the Wilfandel Club. 
 

Michael R. McCabe
Member
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Robert Terriquez
Member
Portrait of Board Member Robert Terriquez

Michael R. McCabe

Member

Michael has over 35 years of experience in the Human Resources field, with extensive experience in Union relations and systems management. A majority of his career was spent with Kaiser Permanente, where Michael served in several roles including Assistant Director of Human Resources, Director of Labor Relations, and Manager of Physician Human Resources. 

In this work, Michael negotiated over 25 collective agreements with 13 Unions, all accomplished with no work stoppages. He also directed the conversion of several legacy systems into one providing paperless processes for recruitment, credentialing, payroll, benefits and retirement for Kaiser Permanente’s physicians. Michael’s expertise allowed him to be appointed as Secretary to the Physician Retirement Committee, and provide counsel to the physician’s Board of Directors for all human resources matters.

Michael joined 211 LA’s Board of Directors as a member of the Human Resources Committee. He helped lead the recruiting and hiring process for 211 LA’s current executive team, and has continued his commitment to 211 LA, including serving two terms as President, in order to support the caring staff who provide vital health and human services assistance to the residents of LA County.

Robert Terriquez

Member

Robert has over 29 years of IT experience almost 20 of which are in banking. He is currently the First Vice President Head of Enterprise Business Continuity and Disaster Recovery for East West Bank in San Marino.  His responsibilities include leading teams in enterprise-wide preparation for any event causing business disruption, man-made or inclement weather related. 

Some highlights of Robert’s career include: building an effective and productive IT team, leading his team to implement an entire network infrastructure and complete virtualization and storage area network, and install CISCO IP Phone system for over 19 regional locations and over 1200 users. He was also previously responsible for over 40 world-wide data centers for j2Global; a supervisor and lead technician for The San Gabriel Valley Tribune, System Analyst and Community Bank as VP for Walt Disney Televisión Finance and Production, and a Manager for Network Systems. 

Robert has been on the 211 LA Board of Directors since 2011, and supports 211 LA in maintaining services during natural and public health disasters when we serve as LA County’s disaster information and referral line.  

 

The help was immediate. No waiting. Patricia started calling and things started happening right away.
- Community Member

Our Awards

2019
LA County Quality and Productivity Commission Logo
LA County Quality and Productivity Commission
Top 10 Productivity and Quality Award Winner
Awarded to the Family Reunification Housing Subsidy Program, a collaboration between multiple County Departments and 211 LA to house and reunify court-involved homeless families.
2017
2017 California nonprofit of the year seal
CalNonprofits & Assemblymember Autumn Burke
Nonprofit of the Year Award, 62nd District
Selected by Assemblymember Burke and recognized by the CA legislature and California Association of Nonprofits for work supporting the people of District 62 & LA County
2015
incontact mojo awards
InContact
Mojo Award - Customer First
211 LA was recognized for excellence in customer-centric service at the annual contact center industry conference held by telephony provider InContact
2014
Los Angeles Business Journal Nonprofit and Corporate Citizenship Awards logo
Los Angeles Business Journal
Nonprofit & Corporate Citizenship Award
211 LA and Executive Director Maribel Marin were awarded for excellence in collaborative project work with veterans, disaster preparedness and disaster resource-information

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