Website Terms of Use



Welcome to the 211 LA web site (the “Site) operated by the Information and Referral Federation of Los Angeles DBA 211 LA County. (211 LA, “we”, “our”, or “us”).  Please read the following terms and conditions of service (“Terms”) carefully as they contain the legal terms and conditions that you agree to when you access and/or use the Site and/or service provided to you by 211 LA through the Site (“Service”).  The Site includes, without limitation, all information, data, content, and software available by us through the Site and or the Service (“Materials”). Unless explicitly stated otherwise, the Site and the Materials shall be subject to these terms, and by using the Site you consent to be bound to these Terms.

For purposes of these terms, “you” means you, the person using the Site, and if applicable, the person that agrees to the terms when accessing and/or using the Site and/or the Service.  You and any persons that you authorize to use the Site and/or Service may be referred to in these Terms as the “User”.


In the case of inconsistencies between these terms and information included in off-line materials (e.g. promotional materials and mailers), these terms will always govern and take precedence.

Access and Use Rights.  211 LA grants you a personal, limited, revocable, non-exclusive, and non transferable right to access and use the Site and Service for your personal, non-commercial use.  You may make person, non-commercial use of the Materials only and only for the purpose for which they are provided or made available to you, but you may not make any commercials use, including without limitation reselling them, charing to access them, charging to redistribute them, or charging for derivative works based on them.  These rights are exclusive to you and you may not sublicense the use of the SIte. As between you and us, we expressly retain all ownership rights, title and interest in and to all aspects of the Service and the Site, including but not limited to, all Materials, and all current and future copyrights, trademarks, trade secrets, know-how, and other proprietary rights included or embodied in the Site.  You may not modify the Site, create derivative works of the Site or Materials, or reverse engineer, reverse compile, reverse assemble or do any other operation with the Site that would reveal any source code, trade secrets, know-how or other proprietary information. These rights shall not be construed or interpreted as granting or providing rights to you to use, reproduce, modify, distribute, perform, display, possess or control any data, content, source code or any other aspect of the Site.  You may not remove or modify any notice of confidentiality, trade secret, trademark or copyright encoded or embodied in the Site or displayed by, on, or in the Site. You may use the Site and Materials only while these Terms remain in effect. Under no circumstances shall you have any rights of any kind in or to the Site or Materials after any termination or expiration of your agreement to these Terms for any reason.

Restrictions.  By using the Site, you agree to not use any of the Materials to compete against us in any way.  No competitors or future competitors are permitted access to the Site or Materials, and any such access by third parties is unauthorized.  You agree that you will not copy, record, publish, compile, reproduce, republish, use or resell for any competing commercial purpose any Materials on our Site and you agree to no use any device, software, or routine that may extract, copy, modify, import, export, replicate, scrape, or otherwise deliver, in any manner the Materials to you or anyone else.  If you do so, then you agree that we are suffering irreparable injury and that an injunction or temporary restraining order may be entered by any court sitting in the state where our business is located prohibiting the use of such information. In addition, you agree to pay all reasonable attorney’s fees and costs incurred in enforcing these provisions.

Contract.  In consideration of your use of the Service, you represent and certify that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdictions.  You also agree to provide true, accurate, current, and complete information about yourself as prompted by the Service’s registration or intake form (such information being the “Customer Data”). If you provide any information that is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your use of the Site and/or Service (or any portion thereof).  To be a User of the Service you must be 18 years or over. Minor children under the age of 18 who wish to access the Service must obtain permission from their parents and their parents must agree to these Terms. Please remember that the Service is designed to appeal to a broad audience. Accordingly, as the legal guardian, it is your responsibility to determine whether any of the Service and/or Materials are appropriate or inappropriate for your child.

Amendment of Terms.  You agree that 211 LA retains the right to amend these Terms and the Site, including service offerings at any time, for any reason, and without notice, and the right to terminate the Site or any part of any of the Site.  You agree to review the posting of these Terms at periodically to be aware of such changes.  Your continued use of a Site constitutes acceptance of any amendments, additions, or modifications to these Terms.  Any amendments or modifications made by 211 LA shall be prospective only. You will be bound by all such modifications, whether or not you have notice thereof.

Contact.  211 LA is located in San Gabriel, CA, USA.  Any questions, comments or suggestions, including any report of violation of these terms should be provided to the Administrator as follows:  by email: by postal mail:  P.O. Box 726, San Gabriel, CA 91778.

Copyright.  Unless otherwise stated in these Terms or on the Site, 211 LA is the owner of all copyright and database rights in the Service and its contents.  You may not publish, distribute, extract, reuse or reproduce any such content in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with these Terms.

External Links.  On occasion 211 LA may provide links that will take you to third party websites.  These links are provided for your convenience only. If you decide to access linked websites you do so at your own risk.  211 LA does not endorse or take responsibility for the content on other websites or the availability of other websites and you agree that 211 LA is not liable for any loss or damage that you may suffer by using other websites.

Monitoring of Content.  You acknowledge, consent and agree that 211 LA may access, preserve, and disclose your information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal processes (b) enforce these terms (c ) respond to requests for customer service (d) protect the rights, property, or personal safety of 211 LA, its users, and the public.

Suspension and Termination of Access.  211 LA reserves the right to suspend or terminate your use of the Site, at any time, without notice, for any reason, including but not limited to (a) a breach of these Terms (b) conduct that 211 LA believes is harmful to other users of the Service or the business of 211 AL or other third party information providers (including slowing down the servers and affecting other users).  You agree that 211 LA reserves the right at any time and on occasion to modify or discontinue, temporarily or permanently, the third party for any modification, suspension or discontinuance of Service.

Disclaimer of Third Party Actions.  You acknowledge that 211 LA does not and cannot control the speed of the flow of data to or from the Service or within any portion of the Internet.  Such flow depends in large on the performance of Internet Service Providers controlled by third parties. At times, action or omissions of such third parties can impair or disrupt your connections to the Internet (or portions thereof).  Although 211 LA will use commercially reasonable efforts to take actions it deems appropriate to remedy and avoid such events with respect to your use of the Service, 211 LA cannot guarantee that such events will not occur. Accordingly, 211 LA disclaims any and all liability resulting from, or related to, such events.

Availability.  211 LA uses reasonable effort to make the Services available.  However, there will be occasions when the Service will be interrupted for maintenance, upgrades, and emergency repairs or due to failure of telecommunications links and equipment that are beyond the control of 211 LA.  211 LA will use reasonable commercial efforts to minimize such disruption where it is within the reasonable control of 211 LA. You agree that 211 LA shall not be liable to you for any modification, suspension, or discontinuance of the Service.  You understand and agree that the service is provided “as-is” without any warranty of any kind. You are responsible for obtaining access to any Service and that access may involve third party fees (such as Internet Service Provider or airtime/data charges).  You are responsible for those fees, including fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Service.

Disclaimer of Warranty.  The Service available through the Site are provided on an “as-is” and “as available” basis and without warranties of any kind either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.  In particular 211 LA makes no warranty that the Site or the Service will be uninterrupted, timely, or error free. 211 LA makes no warranty regarding any software, goods, service, promotions, or the delivery of any goods or service, purchased, accessed or obtained through the Site or advertised through the Site.  No advice or information given by 211 LA, its employees or affiliates shall create a warranty. In addition, 211 LA does not represent or warrant that the information accessible via the Site is accurate, complete or current or will meet your requirements or expectations.

Damages.  In no event shall 211 LA, which hosts this site, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Governing Law. These terms are governed and construed by Federal and California State law without regard to its conflict of law rules. You agree that if any part of these terms is found to be unenforceable, the remainder of these terms will remain in full force and effect.

When you opt-in to the service, 211 LA will send you a message to confirm your signup.
211 LA SMS campaigns are sent to opted in subscribers to communicate program and referral information. Message and data rates may apply. Message frequency varies. Text "HELP" to  211 for help. 
You can cancel this service at any time. Just text "STOP" to cancel. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending messages to you again. Message frequency varies.
For all questions about the services provided by this short code, you can contact: 211 LA by dialing 211 

Privacy Policy.  We realize that visitors are concerned about how the information they provide on this web site will be used. We are committed to protecting your privacy and will use the information we collect about you to deliver information you request and to provide a more personalized experience. For more detail, please read our Privacy Policy


Date: 02/29/2024


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