Are you in need of a Winter Shelter?

The Winter Shelter Program is held annually to protect people experiencing homelessness during Los Angeles's colder months. Winter Shelters are located all across the County and will operate 24 hours a day this year due to COVID‑19.

For more information, please see our English and Spanish Winter Shelter Flyers.

For more information, please call the Winter Shelter Hotline at 1(800) 548-6047 or click here.

Augmented Winter Shelter (AWS) 

The weather-activated program provides individuals experiencing homelessness with a safe and supportive place to stay during inclement weather.

Population Served (Eligibility): Single adult individuals 18 years or older and transitional youth between 18-24 years.

What 211 Can Do:

  • Connect unhoused individuals to the nearest shelter.
  • Connect unhoused individuals to the nearest AWS Motel. 
  • Provide transportation to the AWS Motel.

What to Expect at the Shelter:

  • Shelters will follow new “Safer at Home” guidelines to keep everyone healthy and safe indoors. This includes daily temperature checks and staff conducting a COVID-19 screening questionnaire.
  • Shelters welcome pets and emotional support animals.
  • Shelters serve three meals a day.

Join the AWS Shelter Waitlist 

If you are interested in a Winter Shelter or Augmented Winter Shelter site, please submit the form below. Once submitted, a member of our housing team will reach out to you through SMS text message, depending on eligibility and shelter availability.

Waitlist Form

Or scan the QR Code below.

AWS Winter Shelter Form


AWS Complaint Form

Please use this complaint form to share your concerns, feedback, or complaints regarding the augmented winter shelter. Your input is valuable to us and will help us better serve your needs.

Submit a Complaint

    For more AWS information, please call the Winter Shelter Hotline at 1 (800) 548-6047.

    Grievance and Termination Procedures for the AWS Program: 

    211 LA promotes the well-being and fair treatment of all individuals contacting 211 for services. If you want to learn more about submitting a grievance, please review the following documents.

    Click here to review the Winter Shelter Grievance Policy.

    Click here to review the Grievance and Termination Procedures for the YR/WS Program.



    Use the list of shelter locations provided and pick one close to you. 


    All shelters require you to call first before coming. Dial 2-1-1 to be referred to a shelter closest to you, or call 1-800-548-6047 for faster service. 


    All shelters have a two (2) bag restriction. Anything more will not be allowed on the site. 


    Transportation is limited - refer to the list of sites that offer transportation.


    Have more questions? or need help finding resources? Chat with a 211 LA Community Resource Advisor now:


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