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Fire Information


211 LA has stopped collecting information from residents affected by the Pico Rivera Apartment fires. Residents needing additional resources can call 2-1-1 or live chat with us using the chat button below. 

Updated 3/3/18 12:30pm


211 LA provides the Disaster Information Hotline for the County of Los Angeles. During disasters, people can dial 2-1-1 instead of 9-1-1 with non-emergency questions about disasters, such as evacuation areas and shelters. After disasters, people can call 2-1-1 for disaster recovery resources, including donation information, health and human services, crisis counseling, or referrals to other support and recovery services. 

How to reach us:

  • Inside LA County (24/7, 240 languages): dial 2-1-1 from any phone
  • Outside LA County or not connecting via 2-1-1: dial (800) 339-6993
  • Deaf or hard of hearing: dial (800) 660-4026 (or 7-1-1)
  • Online: live chat at Click to Chat



The risk for wildfires in LA has not passed. Everyone should know what to do in case a wildfire is near you, and be prepared with a plan.  CalFIRE Wildfire Tips

If you are in or near a fire evacuation area, get your go bag ready ahead of time, and don't forget about pets!
What to bring with you when you evacuate (time permitting):

1. Your identification
2. Your medications/prescriptions

3. Any important documents you might have or need (birth certificates, marriage certificates, insurance policies etc)
4. Any emergency supplies you need, including food and water
5. A small bag with a change of clothes and toiletries
6. Pet supplies (and your pets!)

FEMA Disaster Recovery Center Now Open For Residents Impacted By Recent Fires

As part of the on-going assistance to residents who were impacted by the fires in December 2017, the Federal Emergency Management Agency (FEMA), U.S. Small Business Administration (SBA), California Governor’s Office of Emergency Services (CalOES), the County of Los Angeles Office of Emergency Management (OEM) and the City of Los Angeles Emergency Management Department (EMD) are working to establish a Disaster Recovery Center (DRC).

A Disaster Recovery Center provides an opportunity for eligible residents and businesses to receive disaster assistance. Grants from FEMA and disaster loans from the U.S. Small Business Administration (SBA) can aid with the repairs of damaged or destroyed real estate and other uninsured or underinsured losses.  Homeowners, renters and business owners are encouraged to register with FEMA to begin the assistance process by visiting or by calling 1-800-621-FEMA (3362).

The Disaster Recovery Center will open on Tuesday, January 30, 2018 until further notice.  Many other public agencies will be on site to provide information and support for government services.  The details for the DRC are as follows:
Lake View Terrace Recreation Center
Community Room
11075 Foothill Blvd.
Lake View Terrace, CA 91342
Monday – Friday 9:00 a.m. to 5:00 p.m.
Saturday 9:00 a.m. to 3:00 p.m.

*UPDATED on 1/25/18:
Residents and businesses impacted by the Creek, Rye and Skirball fires can now apply for federal disaster assistance online at this website or by calling 800-621-3362.

During and after disasters, the most valuable donation you can make is often donating money to official organizations such as the Red Cross, because it provides the most flexibility for purchasing items needed for disaster victims. Check before dropping off any donation goods to shelters or first responders, as they can become overwhelmed with donations they can't use. American Red Cross: You can make an online donation in support of the “California wildfires” on the Red Cross website 

Please do not drop off donations of material goods (food, clothes, etc) at any of the shelters in Ventura County. They are at capacity and are not accepting any more donations. The response from the communities to help is overwhelming and they are grateful for everyone's generosity. Monetary donations are needed and can be made through United Way of Ventura County. Those interested in volunteering may click on the Volunteer Ventura County link on United Way Ventura County's page to register. Thank you so much for helping.

Updated 12/22/17 at 2:42pm

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