Assistive Listening Devices
Provider: CALIFORNIA TELEPHONE ACCESS PROGRAM - DEAF AND DISABLED TELECOMMUNICATIONS PROGRAM
The agency provides services for people with disabilities to individuals in Los Angeles County and throughout California. Services include assistive listening devices, assistive technology equipment loan, control and signaling aids, outreach programs, specialized telecommunications equipment, and speech aids. Services are targeted to California residents with a medically-certified physical disability that interferes with hearing, speaking into, seeing, dialing, cognition, or holding a telephone. There are no geographic restrictions.
Services include amplified phones, big button phones, phones with lights that flash for incoming calls, portable phones, and other phones that are specially designed for anyone who has difficulty using a standard phone.
The program provides outreach to make people aware of its services. Staff members make presentations to community and other groups about the assistive technology equipment it can provide to people with disabilities. For a free presentation for groups of 10 or more, please call the Outreach and Presentations number in the entry.
The agency also has a repair and exchange policy for the equipment. They will repair or exchange equipment when the equipment is not working or when the disability certification changes.
Services include amplified phones, big button phones, phones with lights that flash for incoming calls, portable phones, and other phones that are specially designed for anyone who has difficulty using a standard phone.
The program provides outreach to make people aware of its services. Staff members make presentations to community and other groups about the assistive technology equipment it can provide to people with disabilities. For a free presentation for groups of 10 or more, please call the Outreach and Presentations number in the entry.
The agency also has a repair and exchange policy for the equipment. They will repair or exchange equipment when the equipment is not working or when the disability certification changes.
Resource Description
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Application Procedure
Call, visit a Service Center, or visit the program's website for information or to apply. Individuals can also email at customercare@ddtpca.org
An application form must be completed and include verification of the person's disability from a medical doctor, a licensed audiologist, a qualified state agency, or other specified health professional. Individuals can print the application form from the agency's website.
Arrangements can be made to obtain the equipment from a local office or to have it shipped.
For repair and exchange of equipment call the Call Center or visit the Service Center for more information.
An application form must be completed and include verification of the person's disability from a medical doctor, a licensed audiologist, a qualified state agency, or other specified health professional. Individuals can print the application form from the agency's website.
Arrangements can be made to obtain the equipment from a local office or to have it shipped.
For repair and exchange of equipment call the Call Center or visit the Service Center for more information.
Fees
There are no fees for the specialized telephone equipment or for the services such as speed calling or touch tone sets. People who qualify for the equipment pay regular rates for telephone service unless they meet low income guidelines and are also eligible for Universal Lifeline service.
Language
American Sign Language, Spanish Fee structure
Free Home visits/delivery
Home visits/delivery Application procedure
Call to Apply, Write/E-mail for Application Address
P.O. Box 30310
Stockton, California 95213 (Mailing)
Service hours
Call Center hours are Monday through Friday, 8:00am to 6:00pm.
Monday : 8:00 AM - 6:00 PM
Tuesday : 8:00 AM - 6:00 PM
Wednesday : 8:00 AM - 6:00 PM
Thursday : 8:00 AM - 6:00 PM
Friday : 8:00 AM - 6:00 PM
Website
www.californiaphones.org|
Service/Intake (Hmong) |
+18668803394
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Service/Intake (Mandarin) |
+18663248747
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Service/Intake (Outreach and Presentations) |
+18009956831
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FAX (Call Center) |
+18008893974
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Service/Intake (Cantonese) |
+18663248754
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Service/Intake and Administration (English) |
+18008061191
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Service/Intake (Russian) |
+18555467500
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Service/Intake (Spanish) |
+18009495650
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Service/Intake (Vietnamese) |
+18552470106
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FAX |
+18008893974
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TDD |
+18008064474
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