General Counseling Services

  The agency provides counseling services to active military members, as well as their immediate family members. Services include general counseling services. Services are restricted to active duty, Reserve, National Guard members, and their families, as well as deployed civilians and their families. Services are confidential. There are no geographic restrictions.  

  General counseling services are available face to face, by telephone and online. Counseling sessions address short-term non-medical concerns and are limited to 12 sessions per issue per counselor. Services are not designed to address long-term issues such as child or spouse abuse, suicidal ideation, and mental health issues. People in need of long- term care are referred to a military treatment facility. Counseling sessions deal with adjustment issues, work life topics and emotional well-being issues. Generally these have to do with improving relationships at home and at work, marital issues, parenting, finance, elder care, grief and loss issues (normal reactions that would benefit from short-term support), adjusting to a change in situation (such as a return from deployment), and other issues that are not medically diagnosable where individuals would benefit from a face-to-face interaction.  

  The Health Coaching Program provides help with stress reduction, healthy eating, improving cardiovascular fitness, and weight loss. The agency uses a nationwide network of counselors. During the 15 to 20 minute telephone assessment, the consultant will provide a counselor that best matches the needs of the caller. Generally, counselors are located within a 30-mile radius of the caller. Callers are provided with all necessary contact details and encouraged to connect with the local counselor as soon as possible. Personal financial counseling and financial planning are provided by accredited financial counselors. Tax assistance is also provided.