Correctional Ombudsman Programs
Provider: CALIFORNIA STATE DEPARTMENT OF CORRECTIONS AND REHABILITATION - OFFICE OF THE OMBUDSMAN
The Office of Ombudsman works independently as an intermediary to address complaints and resolve issues at the lowest possible level to family members or loved ones of individuals and individuals in the state corrections and rehabilitation system and in the division of juvenile justice system. Services include correctional ombudsman programs. There are no geographic restrictions.
The Office of Ombudsman listens, answers questions, analyzes situations, explains California Department of Corrections and Rehabilitation (CDCR) policies and procedures and advocates for process fairness. Ombuds staff may provide advice, help develop options or provide additional referrals. They do not provide individual advocacy.
The Division of Juvenile Justice (DJJ) Ombudsman receives inquiries from youth, parolees, families, staff and outside stakeholders. The Ombudsman serves as an objective fact finder, discusses solutions, reviews policy and procedures and offers suggestions for the fair treatment of youth, parolees, families and staff.
The Office of Ombudsman listens, answers questions, analyzes situations, explains California Department of Corrections and Rehabilitation (CDCR) policies and procedures and advocates for process fairness. Ombuds staff may provide advice, help develop options or provide additional referrals. They do not provide individual advocacy.
The Division of Juvenile Justice (DJJ) Ombudsman receives inquiries from youth, parolees, families, staff and outside stakeholders. The Ombudsman serves as an objective fact finder, discusses solutions, reviews policy and procedures and offers suggestions for the fair treatment of youth, parolees, families and staff.
Resource Description
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Application Procedure
Call, write or visit the website for information; an answering machine is available. When contacting the office provide your name, phone number, your relationship to the offender or the youth, CDCR number of the offender or DJJ number of the youth, location of the offender or youth, brief description of the issue and brief overview of efforts made to resolve the issue.
The address for the Juvenile Justice Ombudsman is 1515 S. Street, Rm. 311 South, Sacramento 95811.
An online form may be submitted at Ombudsman Assistance Request Form
The address for the Juvenile Justice Ombudsman is 1515 S. Street, Rm. 311 South, Sacramento 95811.
An online form may be submitted at Ombudsman Assistance Request Form
Fees
There are no fees for service.
Fee structure
Free Application procedure
Call for Information, Online Services, Write/E-mail for Information Service hours
An answering machine is available Monday through Sunday, 24 hours per day.
Monday : 24 hours
Tuesday : 24 hours
Wednesday : 24 hours
Thursday : 24 hours
Friday : 24 hours
Saturday : 24 hours
Sunday : 24 hours
Website
www.cdcr.ca.gov/ombuds/|
Service/Intake |
+19164451773
|