211 LA Receives Prestigious Accreditation with Honors from InformUSA

Jun. 06, 2024
Amy Latzer, 211 LA, COO and Maribel Marin. 211 LA ED, pose for a picture with InformUSA Award.png


Los Angeles, CA – June 06, 2024 – 211 LA is proud to announce that it has been awarded the prestigious Accreditation with Honors from InformUSA, the leading credentialing organization for the Information and Referral (I&R) sector. This award underscores 211 LA’s commitment to excellence and highlights its superior performance in delivering essential services to the Los Angeles County community.

The InformUSA Accreditation Program is the only credential explicitly geared for the I&R sector, measuring a program's compliance with the highest standards and quality indicators as defined by the InformUSA Standards and Quality Indicators for Professional Information and Referral. 

Achieving Accreditation with Honors signifies that 211 LA meets and exceeds these rigorous standards in several key areas:

  • Call Handling Quality: 211 LA achieved high scores on secret shopper calls, demonstrating exceptional service quality and responsiveness.

  • Resource Database Maintenance: 211 LA maintained a high percentage of updated entries, ensuring accurate and current information is always available.

  • Quality of Consultative Submission: 211 LA excelled in minimizing the number of rounds to completion for consultative submissions, showcasing efficiency and precision.

  • Quality of Resource Database Submission: 211 LA also excelled in the quality of its resource database submissions, which required minimal rounds to complete.

"Securing accreditation with honors isn't just about recognition; it reflects our team's heartfelt dedication to excellence. But beyond the accolades, our passion springs from a deep desire to support our LA County community—it's where our friends, family, and neighbors reside. Every connection is personal, fueling our pursuit of making a genuine difference in their lives." - said Maribel Marin, Executive Director of 211 LA. 

The honor places 211 LA among the top 10% of accredited organizations annually, highlighting its role as a leader in the I&R field. This distinction not only reflects the organization's operational excellence but also its ongoing commitment to innovation and continuous improvement in service delivery.

"We are incredibly proud of this achievement," said Amy Latzer, Chief Operating Officer of 211 LA. "It validates the quality and impact of our work and inspires us to continue pushing the boundaries of what is possible in the I&R sector."

211 LA is dedicated to connecting people to the services and support they need, and this Accreditation with Honors is a testament to the organization's relentless pursuit of excellence and its vital role in the community.


About 211 LA

211 LA (or 211 LA County) is the hub for community members and community organizations looking for all types of health, human, and social services in Los Angeles County. We provide information and referrals to the services that best meet individual needs through our 24-hour 2-1-1 call line or through our website and chat. Our special programs provide outreach and education, service navigation, or care coordination to assist people with accessing and obtaining services. Our technology services allow community organizations to refer, track, and collaborate on their clients' care. We maintain and update Los Angeles County's official comprehensive database of over 50,000 health and human services.

A 501(c)(3) nonprofit organization, 211 LA has served the people of Los Angeles County since 1981, when it was formed under the name of The Information and Referral Federation of Los Angeles (also formerly known as InfoLine). 211 LA's services are funded through partnerships with the LA County Board of Supervisors, CEO, and Departments; with contracts with the State of California, LAHSA, SoCal Gas, Southern California Edison, AARP, and others; and with grants from foundations including the National Institute of Health (NIH). Our purpose is to link people to community services so that people in LA can survive, thrive, and be empowered, no matter their situation or background.

For more information about 211 LA and its services, please visit www.211la.org.


Media Contact:

Gilbert Zavala,

Communications Director,



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